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Privacy Policy

Last updated: February 11, 2026

At Soundguys.es, we are committed to protecting your privacy. We process personal data of our customers and visitors carefully and securely, in accordance with the General Data Protection Regulation (GDPR).

In this Privacy Policy, we explain what data we collect, why we do this, and what your rights are.

1. Who is responsible?

The data controller responsible for processing your personal data is:

Soundguys.es Calle Chile 51 Local Planta Bajo 35109 El Tablero, San Bartolome de Tirajana Maspalomas, Las Palmas, Spain

Email: info@soundguys.es Phone: +34 671 57 28 42 Tax ID (NIF/CIF): [INSERT TAX ID]

2. What data do we collect?

Depending on the services you use (Online Shop, Installation, or Rental), we may process the following data:

  • Identity Data: First name, last name.
  • Contact Data: Billing address, delivery address, email address, and telephone number.
  • Company Data: Company name and VAT number (for business clients).
  • Financial Data: Bank account or payment card details (processed securely via our payment providers).
  • Rental Data: For the rental of high-value equipment, we may request a copy of a valid ID for identification and security purposes.
  • Communication Data: Content of emails or contact forms you send to us.

3. Why do we collect this data?

We use your data for the following purposes:

  1. Order Processing: To deliver your audio and lighting equipment and to process payments.
  2. Services: To perform on-site installations or execute rental agreements.
  3. Customer Support: To contact you regarding your order, project, or questions.
  4. Legal Obligations: We are required by Spanish tax law to keep records of invoices and transactions.
  5. Marketing: Only if you have explicitly subscribed to our newsletter, we will use your email to inform you about new products (e.g., Amate Audio, Shure) and offers. You can unsubscribe at any time.

4. Who do we share your data with?

We never sell your data to third parties. We only share data when necessary to fulfill our contract with you or to comply with the law:

  • Delivery Services: (e.g., DHL, UPS, local couriers) to deliver your goods.
  • Payment Providers: (e.g., Stripe, PayPal, Redsys) to process payments securely.
  • Professional Advisers: Accountants or legal advisors for our financial administration.
  • Government Authorities: If required by law (e.g., tax authorities).

5. How long do we keep your data?

We do not keep your data longer than necessary:

  • Customer Data: As long as you are an active customer or as required for product warranties.
  • Financial Records: Invoices are kept for 6 years to comply with Spanish commercial and tax regulations.
  • Rental ID Copies: These are deleted immediately after the safe return of the equipment.

6. Security

Soundguys.es takes the protection of your data seriously. Our website uses a secure SSL connection (HTTPS) to ensure that your data is encrypted during transmission. We restrict access to your personal data to those employees who have a business need to know.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the data we hold about you.
  • Right to Rectification: You can ask us to correct incorrect or incomplete data.
  • Right to Erasure: You can ask us to delete your data (“right to be forgotten”), provided we are not legally required to keep it (e.g., for tax purposes).
  • Right to Object: You can object to the processing of your data for marketing purposes.

To exercise any of these rights, please contact us at info@soundguys.es.

8. Changes to this Policy

We may update this privacy policy from time to time. The latest version will always be available on our website.